Shipping policy
Eyes Low Shipping Policy
We work with trusted fulfillment partners to deliver your order as quickly and reliably as possible. Every item is made to order, so shipping times can vary depending on volume and destination.
Processing Time
Most orders are processed and prepared for shipment within:
2–5 business days
(Please allow extra time during holidays or high-volume periods.)
Shipping Times
Once shipped, typical delivery windows are:
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United States: 3–7 business days
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Canada: 5–12 business days
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International: 7–21 business days
Shipping times are estimates and may vary due to carrier delays, customs, or seasonal demand.
Shipping Costs
Shipping rates are calculated at checkout based on weight, destination, and current carrier pricing.
Free shipping promotions (if offered) will be clearly shown on the product page or at checkout.
Order Tracking
Once your order ships, you’ll receive a tracking link by email. Tracking updates may take 24–48 hours to appear.
Wrong Address or Address Issues
If the address provided at checkout is incorrect or incomplete, additional reshipment fees may apply. Please double-check your information before completing your order.
Lost or Stuck Packages
If your package appears lost or hasn’t moved for several days, contact us and we’ll investigate with the carrier.
If the carrier confirms a loss, we’ll arrange a replacement.
International Orders
International shipments may incur customs fees, taxes, or duties upon arrival. These fees are the responsibility of the customer and vary by country.
Orders refused due to customs fees will not be refunded.
Questions?
If you need help with your shipment, reach out to us at:
eyeslowextracts@gmail.com